Privacy Policy

Last updated: August 15, 2026

1. Who We Are

Tender Heart Care Solution ("we," "us," or "our") provides compassionate care and support services for individuals and families in Nigeria. Our services include in-home care, care facility support, dementia care, and palliative support.

This Privacy Policy explains how we collect, use, protect, and handle personal information when you use this website or contact us through the services provided on it.

2. Information We Collect

When you submit an enquiry or consultation request through our website, we may collect information that you voluntarily provide, including:

• Your name
• Your phone number
• Your email address, if provided
• The service you are interested in
• Information contained in your message or enquiry

We only request information that is reasonably necessary to respond to your enquiry and understand the type of support you are seeking.

3. How We Use Your Information

Information submitted through this website may be used to:

• Respond to your enquiry or consultation request.
• Discuss your care or support requirements.
• Contact you using the phone number or email address you provide.
• Arrange or follow up on requested services.
• Maintain appropriate records of enquiries and communications.
• Improve the way we respond to enquiries and provide our services.

We do not sell, rent, or trade your personal information for marketing purposes.

4. How Your Information Is Processed

Information submitted through our website's consultation form is processed using Formspree, a third-party form service provider. Formspree receives and processes the information submitted through the form and provides the submission to us through its service.

Formspree maintains its own privacy and security practices. You can review its privacy policy and security information on its website.

We may also use communication services such as email, telephone, or WhatsApp to respond to enquiries when you choose to contact us through those channels.

5. Cookies and Tracking

This website does not currently use cookies for advertising, behavioural tracking, or analytics purposes.

The website uses Google Fonts to display its typography. When the required font files are requested, your browser may communicate with Google's servers as part of that request.

If analytics, advertising, or other tracking technologies are added to this website in the future, this Privacy Policy will be updated to describe their use where appropriate.

6. Data Retention

We retain enquiry and consultation information only for as long as it is reasonably necessary to respond to enquiries, provide requested services, maintain appropriate business records, or meet applicable legal and administrative requirements.

When information is no longer required for these purposes, reasonable steps will be taken to delete, securely dispose of, or otherwise anonymize it where appropriate.

7. How We Protect Your Information

We take reasonable administrative and technical measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. You should therefore avoid submitting unnecessary sensitive information through general website forms.

8. Your Privacy Rights

Subject to applicable law, you may have rights relating to the personal information we hold about you. These may include the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where applicable.
• Object to or request restriction of certain processing.
• Withdraw consent where processing is based on consent.

To exercise a privacy-related request, please contact us using the details provided below. We may need to verify your identity before responding to certain requests.

9. Third-Party Services

This website uses certain third-party services to support its operation, including Formspree for processing consultation form submissions and Google Fonts for website typography.

These third-party providers may process information in accordance with their own privacy policies and terms. We encourage users to review those policies when appropriate.

10. Children's Privacy

This website is intended for families, caregivers, and adults seeking information about care services. We do not knowingly request personal information directly from children through this website.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, data practices, or applicable legal requirements.

When changes are made, the updated version will be published on this page with a revised "Last updated" date.

12. Contact Us

If you have questions about this policy, please contact us at info@tenderheartcarehome.com or +234 807 156 3080.