Terms of Service

Last updated: August 15, 2026

1. Acceptance of Terms

By accessing or using the Tender Heart Care Solution website, you agree to comply with these Terms of Service. If you do not agree with these terms, please do not use this website.

2. About This Website

This website provides information about Tender Heart Care Solution, our care services, and the ways families and individuals can contact us to make enquiries or request a consultation.

The information provided on this website is intended for general informational purposes. It does not by itself create a contract for the provision of care services.

3. Our Services

Tender Heart Care Solution provides care and support services including in-home care, care facility support, dementia care, palliative care, and other related support services that we may offer from time to time.

Service availability, suitability, scope, location, scheduling, fees, and other conditions may vary depending on individual circumstances and the specific arrangement agreed with the client.

Any care service provided by Tender Heart Care Solution is subject to the terms and arrangements agreed directly between the client and Tender Heart Care Solution.

4. Consultation Requests

Submitting a consultation request through this website does not create a contract or guarantee that services will be provided.

A consultation request allows our team to contact you, understand your requirements, discuss available options, and determine whether our services are suitable for your needs.

Any decision to provide services will be made separately following consultation and agreement between the relevant parties.

5. Information on the Website

We make reasonable efforts to ensure that the information published on this website is accurate and useful. However, information may change from time to time, including service availability, coverage areas, contact details, and other business information.

We therefore recommend contacting us directly to confirm current service availability, suitability, and other important details before making decisions based on information published on this website.

6. No Medical or Emergency Advice

Information provided through this website is not intended to replace professional medical advice, diagnosis, treatment, or emergency assistance.

If you or another person is experiencing a medical emergency, contact the appropriate emergency or medical service immediately rather than relying on this website or waiting for a response to a website enquiry.

7. User Responsibilities

When using this website or submitting an enquiry, you agree to provide information that is accurate and truthful to the best of your knowledge.

You must not use this website for unlawful purposes, attempt to gain unauthorized access to the website or its systems, interfere with its operation, or knowingly submit malicious or misleading information.

8. Intellectual Property

Unless otherwise stated, the content, design, branding, text, graphics, photographs, logos, and other materials appearing on this website belong to or are used by Tender Heart Care Solution with appropriate permission or licensing.

You may view and use the website for personal and informational purposes. You may not reproduce, redistribute, modify, or commercially exploit website content without appropriate permission.

9. Third-Party Links and Services

This website may contain links to third-party websites or services, including communication and social media platforms.

These third-party websites and services are operated independently from Tender Heart Care Solution. We are not responsible for the content, availability, privacy practices, or terms of third-party websites or services.

10. Website Availability

We aim to keep this website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

Website availability may occasionally be affected by maintenance, technical problems, hosting issues, network failures, or circumstances outside our reasonable control.

11. Limitation of Liability

To the extent permitted by applicable law, Tender Heart Care Solution is not responsible for losses or damages arising solely from reliance on general information published on this website or from temporary inability to access the website.

Nothing in these Terms is intended to exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.

12. Privacy

Your use of this website and the information you submit through it are also subject to our Privacy Policy.

The Privacy Policy explains how we collect, use, and handle personal information submitted through the website.

13. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our website, services, business practices, or applicable requirements.

When changes are made, the revised version will be published on this page with an updated "Last updated" date.

14. Governing Law

These Terms of Service are intended to be governed by and interpreted in accordance with the laws applicable in the Federal Republic of Nigeria.

15. Contact Us

Questions about these terms can be sent to info@tenderheartcarehome.com.